All about warranty

Warranty


SWISSDIGITAL DESIGN LIMITED 10 YRS WARRANTY

If you made your purchase on www.swissdigital.eu and your Product is faulty, go to the ‘warranty claim RMA form’ and follow the instructions to return your product; if you bought the product elsewhere, please return the Product to the respective Swissdigital Design retailer where you bought it from. Or for any exceptions, please fill in and send the ‘repair form’ (see under ‘customer service’) together with a copy of your proof of purchase and the faulty Product to the address given on the form.

Make sure you return your faulty Product to us empty and clean as we will return any dirty bags we receive unrepaired at your expense. Please note that it can take up to 3 weeks from when we receive your Product to send it back to you.

WE WILL ALWAYS BE AT YOUR SERVICE

Even if the damage is not covered by our warranty, you can still choose to have your product repaired by our repair team at a reasonable price, providing we still stock the spare parts needed for the repair.

If you have specific questions or need additional help, you can contact us by email: warranty@swissdigital.eu

 

Swissdigital Design Limited 10 yrs warranty

At Swissdigital Design, we test all our products to ensure that they meet all the demanded standards. If a problem occurs with an Swissdigtal Design product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, either fix or replace the Product in accordance with the warranty terms and conditions stated here.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example). Improper or incorrectly performed maintenance or repairs will void this warranty. 

Please do not send your Product directly to Swissdigital Design as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the Product.

For any service at a Warranty Center, you will need to send a copy of your original receipt of purchase, as well as the completed repair document (found under ‘customer service’) together with your claimed Product. The Warranty Center will determine whether the problem is covered by our Swissdigital Design warranty or not. Any repair or replacement, covered by our warranty, will be at our expense, including any costs required to return the repaired or replacement Product back to you. If the Product needs replacing but is no longer available, we will substitute your original Product for a comparable Swissdigital Design product.

Incidental and consequential damages are not covered by this warranty, nor are labor charges or damages attributable to work performed by anyone other than a Warranty Center. To the extent permitted by applicable law, any implied warranties are therefore excluded. This warranty is limited to the value of the Product. Manufacturing specifications are subject to change without notice.  Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights; any additional rights you may have will vary from country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

 

LIMITED 2 YEAR GLOBAL WARRANTY

This warranty covers only manufacturing and/or component defects, such as a faulty zipper, damaged buckles, coating peeling off and discoloration of the fabric. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example). While non-warranty maintenance or repairs on your Product can be performed by any company, we require that you use only our Swissdigital Design Warranty Center ("Warranty Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty.

Please do not send your Product directly to Swissdigital Design as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the product.

LIMITED 10 YEAR WARRANTY

This warranty (covering from year three (3) to year ten (10), covers only manufacturing defects, such as open seams or fabric that is cut too short. This warranty does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines, for example). While non-warranty maintenance or repairs on your Product can be performed by any company, we require that you use only our Swissdigital Design Warranty Center ("Warranty Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs will void this warranty.

Please do not send your Product directly to Swissdigital Design, as this will only result in additional costs. For direct shipments, you will be responsible for all costs of getting the Product to any such Warranty Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Instead use our nominated physical retailers or online ecommerce platforms, where you bought the Product, to return the product.